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Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

  • Installing Windows XP
    • 1.75 Hours

  • Managing and Troubleshooting Resources
    • 2.25 Hours

  • Managing and Troubleshooting Desktop Storage and Settings
    • 1.75 Hours

  • Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
    • 2.25 Hours

  • Managing and Troubleshooting Network Protocols and Operating System Performance
    • 2.50 Hours


    Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

  • Resolving Issues with the Operating System and Office Applications
    • 2 Hours

  • Resolving Issues with Outlook and Outlook Express
    • 2.25 Hours

  • Resolving Issues with Hardware and Network Connectivity
    • 2 Hours

  • Resolving Issues with Internet Explorer, Application Security, and Security Incidents
    • 2.25 Hours